Kaido Privacy Policy —
Your information, our responsibility

1 Introduction & Applicability

This privacy policy ("Policy") applies to the Kaido platform (kaido.fun) and all associated services. Kaido is an international online gaming and Sports Betting platform built with Bangladeshi users in mind.

Kaido's privacy policy sets out the practices we follow for collecting, processing, and protecting your personal information ("data"). This policy is aligned with international data protection standards and applicable local laws.

By using the Kaido platform, you agree to this privacy policy. If you object to any part of it, please stop using the platform and contact us.

2 What information we collect

Under Kaido's privacy policy, we collect two types of information — data you provide directly and data collected automatically.

Directly Provided Information:

• Full name, date of birth, and national ID number (for verification purposes).
• Mobile number and email address (for communication and security purposes).
• Payment details such as bKash/Nagad number (for processing transactions).
• Login credentials such as username and password (stored in encrypted form).
• What you write or send during support interactions (e.g., support tickets).

Automatically Collected Information:

• IP address and device type (for security and fraud prevention).
• Browsing history and cookie data (for experience improvement).
• Gaming activity logs (for account security and dispute resolution).
• Login time, location, and device information.

3 How Your Information Is Used

Kaido uses your data solely for the following purposes and for no other reason:

Kaido's privacy policy ensures that your data will not be used for any purpose beyond those listed above. If a new use case arises, your consent will be obtained in advance.

4 Data Storage & Retention Period

Kaido stores your information in encrypted form on secure servers. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration of active account use and for 5 years after closure (legal obligation).
• Transaction Records: Minimum 7 years (in accordance with international AML regulations).
• Gaming Logs: 3 years (for dispute resolution).
• Support Contact: 2 years (for customer service improvement).
• Cookie Data: 30 days up to a maximum of 1 year (depending on cookie type).

Once the designated retention period ends, data is securely deleted or anonymized. Kaido does not retain any data longer than necessary.

5 Sharing Data with Third Parties

Kaido's privacy policy makes clear that we never sell your information. However, limited data may be shared with trusted third parties to deliver our services:

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket — for processing transactions.
• Identity Verification Services: Licensed third parties for KYC processing.
• Game Software Providers: Only the minimum data necessary for operating the game.
• Regulatory Authorities: To licensing authorities where legally required.
• Law enforcement agencies: In the case of a valid court order or official investigation.

All third parties are required to comply with Kaido's privacy standards. Kaido does not work with any party that fails to meet these standards.

6 Cookie Policy

Kaido uses cookies on its website to enhance your browsing experience. Cookies are small files stored in your browser that help the site recognize you.

Kaido uses the following types of cookies:

• Essential cookies: Required for the site to function properly. These cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language or theme.
• Analytics Cookies: For understanding site usage — fully anonymous.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable non-essential cookies through your browser settings, though some site features may be reduced as a result. Kaido's privacy policy ensures that cookie data is never used for third-party advertising.

7 Your rights

Kaido's privacy policy gives you full control over your data. Under international data protection law, you have the following rights:

8 Security Measures

Kaido applies industry-leading security standards to protect your information. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: Military-grade encryption applied to all data transfers.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Limited Employee Access: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups stored securely at separate locations.

In the event of a data security breach, Kaido will notify affected users within the required timeframe and take all necessary steps to address it.

9 Children's Privacy

Kaido strictly prohibits anyone under the age of 18 from using the platform. Kaido's privacy policy and Responsible Gaming The policy takes a strict stance on protecting minors.

• Age verification is carried out at the time of registration.
• If we become aware of any account belonging to a minor, it will be closed immediately.
• No information about minors is ever collected or stored.
• Parents who suspect any activity can contact support directly to report it.

10 Privacy Policy Updates

Kaido reserves the right to update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified of any significant changes via your registered email or mobile number.
• Minor changes may take effect without prior notice.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about any changes.

11 Contact & Complaints

For any questions, concerns, or complaints regarding Kaido's privacy policy, please contact us:

• Live Chat: Active 24/7, average response time 2–5 minutes.
• Email: [email protected] — typically responds within 4 hours.
• Bangla Support: Full support is available in Bangla.

For data protection requests or complaints, please include "Privacy Request" in the subject line of your email. Kaido's data protection team guarantees a response within 30 days.